Contact

We’re Here to Help — Friendly, Reliable Support When You Need It

At Ecliptic Innovations, we believe that exceptional customer service is just as important as the quality of the products we offer. Whether you have a question about your order, need help with a return, or simply want to know more about a product — our dedicated support team is here to assist you every step of the way.

We’re always happy to help, and we aim to make your experience as smooth and enjoyable as possible.

📧 Contact Us by Email

Have a question or concern? Reach out to us anytime via email:

Email: ilyassstr@gmail.com
We aim to respond to all inquiries within 24 hours during business days.

For faster assistance, please include:

• Your full name

• Your order number (if applicable)

• A brief description of your question or issue

🕒 Business Hours

Our customer service team is available during the following hours:

Monday to Friday: 9:00 AM – 6:00 PM (CET – Central European Time)
Saturday & Sunday: Closed
Messages received outside business hours will be answered as soon as possible on the next business day.

📱 Connect With Us on Social Media

Prefer to reach out via social? We’re also available on our social media channels. Follow us for updates, style inspiration, exclusive offers, and more.

• Instagram: [@ecptecli]

• Facebook: [@ecptecli]

• DMs Welcome! We monitor our messages regularly and will do our best to respond quickly.

🤝 Our Commitment to You

Whether you're a first-time shopper or a returning customer, your satisfaction is our top priority. From pre-purchase questions to post-purchase support, we’re committed to providing prompt, friendly, and knowledgeable service that you can rely on.

Thank you for choosing Ecliptic Innovations. We’re always just a message away.